Shipping & Order Status

Welcome To Our Wholesale Shipping Information
At Urban Rituelle, we want to make your ordering experience as convenient as possible. Here's how our freight charges work for orders within Australia:
ORDER IN TIME FOR CHRISTMAS!
Make sure your orders are in before these dates to guarantee delivery before Christmas.
Sydney, Melbourne, Brisbane - Ship By: 19 December
Regional NSW, VIC, QLD - Ship By: 18 December
FNQ, SA, NT, WA, TAS - Ship By: 16 December
Urban Rituelle will be shipping orders until Monday 23rd December for your post-Christmas deliveries.
Urban Rituelle will close for the Christmas holidays from 5pm Monday 23 Dec & reopen 9am Wednesday 8 Jan 2025. We wish you a wonderful, safe & happy Christmas season!
Freight Charges
Freight Charges will apply to all orders, unless you are picking up from our Caringbah warehouse. The precise cost will be calculated upon receipt of your order.
Checking Order Status
Once your order is placed via our website, you'll receive a confirmation email. For updates on your order, contact us at info@urbanrituelle.com.au or call our customer service team at 02 9531 1244, quoting your order confirmation number.
Out of Stock Items
In the rare event of a product being unavailable, email us at info@urbanrituelle.com.au, and we'll notify you once it's back in stock. Backorders under $50 won't be supplied, and all backorders incur standard freight charges.
Changing Submitted Orders
Changes can be made until your order is submitted to the warehouse. Call us immediately at 02 9531 1244 (Mon - Fri, 9 am to 5 pm Sydney time) to request changes or cancellations. Unfortunately, we can't modify orders once they're submitted to the warehouse for dispatch.
Who Do We Ship Your Orders With?
Urban Rituelle is committed to delivering a seamless wholesale experience, from selecting your next best-sellers to receiving them at your doorstep. To ensure the swift and reliable delivery of your orders, we have partnered with Direct Freight.
Direct Freight is renowned for its extensive network and commitment to timely and secure deliveries across the country. With their dedication to excellence, you can rest assured that your Urban Rituelle orders will be in safe hands from our warehouse to your doorstep.
Visit Direct Freight Transit Time Calculator to obtain information regarding transit times https://www.directfreight.com.au/ETACalculator.aspx
Can I track my order?
Absolutely! We make tracking your order a breeze. Here's how:
- Dispatch Notification: Direct Freight will keep you in the loop by sending you an email notification when your order has been dispatched. This email will contain your tracking number, a crucial piece of information.
- Easy Tracking: Once your order is dispatched, the email you receive from Direct Freight will include your tracking details & a pin number. Click the link & enter your pin number and you'll have real-time updates at your fingertips.
- Need Assistance? For any questions about the status of your order or if you require assistance with tracking, please don't hesitate to reach out. You can contact us via email at info@urbanrituelle.com.au or simply give our customer service team a call at 02 9531 1244.
Order Processing Times - 30 Day Account Customers
Our current order processing time is between 1-2 business days from the receipt of your order to dispatch, excluding shipping time. Please note that this processing time can vary depending on the volume of orders we receive.
Our dedicated team understands the importance of quick deliveries, and we're working diligently to complete every order in the shortest possible timeframe.
Order Processing Times - Prepaid Customers
Orders for prepaid customers will be sent a proforma invoice for payment. Orders for prepaid accounts will be dispatched within 2-3 business days from payment receipt. Any delays in payment will extend dispatch and delivery dates.
Thank you for choosing Urban Rituelle. If you have any questions or concerns, feel free to reach out to our customer service team on 02 9531 1244 and we will happily assist you. Alternatively you can email us at info@urbanrituelle.com.au.